German Speaking Senior Manager – Client Service Management

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Job description

Role summary:

Sanne is currently seeking a Senior Manager for our Client Service Management division. The role focuses on taking responsibilities for a diversified portfolio of unregulated and regulated alternative investment funds, providing a full suite of accounting and administrative oversight services to a growing portfolio of clients.

Working closely with the lead relationship managers and Directors to provide quality and efficient services to all customers within the portfolio.

Key responsibilities:

Client Relationship

  • Proactively assisting in the management of a portfolio of clients, while reporting to Relationship and Jurisdictional Oversight Directors;
  • Becoming a key contact for clients and maintaining a strong relationship with them;
  • Being the key point of contact between notaries, law firms, banks, auditors, tax advisors;
  • Liaison with client advisors, the AIFM, banks, brokers and depositaries in order to oversee client matters.

Team Management

  • Acting as technical and knowledge point of contact of the team;
  • Contributing to the development of your own and team’s technical acumen;
  • Managing a team by coordinating, coaching and supervising it;
  • Monitor the team’s performance against the applicable goals and business targets;
  • Ensure proper and timely time recording, billing and cash collection.

Transaction Assistance

  • Oversee clients transactions (acquisitions, dispositions, capital calls, distribution to investors, etc.), circulate and track documentation;
  • Liaising with notary and administration to receive appropriate certificates;
  • Processing all client transactions in an efficient manner.

Fund Administration

  • Managing a team that deals with the general accountancy of legal entities/funds: processing and booking invoices, execution of payments, management of accounts receivables and accounts payables, reconciliation balances, fixed assets and miscellaneous bookings;
  • Assisting in and coordinating the incorporation of regulated and unregulated alternative investment funds (typically SIFs or RAIFs), opening bank accounts, etc.;
  • Contribute to the constant evolvement and improvement of the existing system infrastructure and operational framework and procedures;
  • Coordinate the preparation and filing of financial statements (Balance sheet, P&L and notes);
  • Coordinate the preparation of tax declaration (VAT, CIT, NWT, WHT) in collaboration with the tax advisor;
  • Contact with the local authorities to ensure regulatory compliance;
  • Keeping abreast with accounting standards (LuxGaap, IFRS);
  • Handling day-to-day legal and corporate operations of the funds and ensuring that tasks are cleared on a timely basis;
  • Preparing board pack ahead of the meeting, convening notices and proxies;
  • Participating in client board meetings, drafting and keeping minutes of the decisions.


Skills / experience:

  • Fluent written and spoken in German as well as English; additional European languages would be an advantage;
  • Degree from a Business school in Economics or Accounting / Finance or equivalent educational background;
  • “ACCA” or “Bilanzbuchhalter” would be an asset;
  • A minimum of 8-10 years of experience in fund administration industry;
  • 3-5 years’ experience in managing a team;
  • Strong knowledge in Lux GAAP, IFRS would be an asset;
  • Knowledge of alternative investment funds and alternative asset classes (i.e. real assets, private equity, debt);
  • Sound knowledge of Luxembourg company law, AIFMD, SIF / RAIF laws and related regulations;
  • Possess strong board support skills, in particular experience in supporting complex high-profile boards;
  • Ability to identify and escalate matters as and when required;
  • A team player with excellent oral and written communication skills;
  • Proficient user of Microsoft Office suite;
  • Excellent Communication Skills;
  • Strong team player;
  • Must be highly organized and detail/efficiency orientated;
  • Must have initiative to constantly improve processes;
  • Ability to prioritize issues at company level;
  • Good understanding of operational controls framework.

As Sanne Group Luxembourg is a financial organisation, all new employees will be required to undergo a criminal record check.


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