Manager – Client Service Management

Share on email
Share via Email
Share on linkedin
Share on Linkedin

Job description

Role summary:

Sanne is currently seeking a new member for our Client Service Management division. The role focuses on taking responsibilities for a diversified portfolio of unregulated and regulated alternative investment funds and provide a full suite of administrative and oversight services to a growing portfolio of clients.


Key responsibilities:

Client Relationship

  • Proactively assisting in the management of a portfolio of clients, while reporting to Relationship and Jurisdictional Oversight Directors;
  • Becoming a key contact for clients and maintaining a strong relationship with them;
  • Being the key point of contact between notaries, law firms, banks, auditors, tax advisors;
  • Liaison with client advisors, banks, brokers and depositaries in order to oversee client matters;
  • Responsibility for annual reviews, compliance and risk reviews and client due diligence for all clients within portfolio.

Team Management

  • Acting as technical and knowledge point of contact of the team;
  • Contributing to the development of your own and team’s technical acumen;
  • Managing a team by coordinating, coaching and supervising it;
  • Ensure proper and timely time recording, billing and cash collection.

Fund Administration

  • Assisting in and coordinating the incorporation of regulated and unregulated alternative investment funds (typically SIFs or RAIFs), opening bank accounts, etc.;
  • Handling day-to-day legal and corporate operations of the funds and ensuring that tasks are cleared on a timely basis;
  • Preparing board pack ahead of the meeting, convening notices and proxies;
  • Participating in client board meetings, drafting and keeping minutes of the decisions;

Transaction Assistance

  • Oversee clients transactions (acquisitions, dispositions, capital calls, distribution to investors, etc.), circulate and track documentation;
  • Liaising with notary and administration to receive appropriate certificates;
  • Any other duties in the scope of the role that the company requires.



Skills / experience required:

  • Bachelor or Master degree in Legal or Corporate Secretary or Economics;
  • A minimum of 5 years of experience in fund administration industry;
  • Knowledge of alternative investment funds and alternative asset classes (i.e. real estate, private equity);
  • Sound knowledge of Luxembourg company law, AIFMD, SIF / RAIF laws and related regulations;
  • Possess strong board support skills, in particular experience in supporting complex high profile boards;
  • Ability to identify and escalate matters as and when required;
  • A team player with excellent oral and written communication skills;
  • Proficient user of Microsoft Office suite;
  • Good command of English in writing and speaking; German/French is an asset but not necessary.

As Sanne Group Luxembourg is a financial organisation, all new employees will be required to undergo a criminal record check.

Share on email
Share via Email
Share on linkedin
Share on Linkedin